Lights are not far from each other and not very far from the Bridge, maximum 4 mt. Tried all of the tips to try online but no luck, @ConkerLarry @tweethue I can't Connect my Bridge to Google home. Today I disconnected and reconnected my hue bridge and now I it won’t work anymore. How to set up Alexa with Hue lights Super-easy basic smart light set-up for beginners The ALL NEW Philips Hue bluetooth smart light bulbs are a snap to set up! Removed all devices, tried discovery four times, and it couldn't find anything. No VPN in use, @tweethue hi, pc lights stopped working with sync app. Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. @tweethue Did a full factory reset but have the same issue.. @JustAGamerGeek Philips Hue offers smart light bulbs that can be controlled over the internet. @tweethue Hope this helps if anyone else gets the same problem! Looking through the reviews for the skill it seems a lot of others are having a similar issue in the last week or so. Is there any reason why this could have happened? Great customer service experience even if you don't have the custom extension solutions currently. Do you support t/s through DM’s? Is there any reason why this could have happened? @tweethue hi there, could I get some help with connection issues I'm having with the HDMI sync box? I've got a Lucca (lww001) that has become unreachable and turns on at its routine time but flashes rapidly! Thanks for the help anyways! ", when I press "Search" it won't discover it even if all blue lights on, @ackrin Sync soft reset doesn't do anything. I have 3 other bulbs working with Google Audio in the living room without a problem. This whole.evening, my lights haven't bren working about half of the time. Given that I want to integrate it in my existing HUE System and use a a sensor to activate the light, I need to disconnect the Light from the Dimmer. What's going on? @tweethue Yes. Thanks. @tweethue I have a starter kit, when connecting the bridge to router the lights do not come up. “Turn on/off {specific light} or {room} or {Echo group}”. I also tried to connect the account on two other devices with no luck. @tweethue Tried that and it still doesn't work. Thanks for your message. @tweethue Thank you. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. 21 of them suddenly became unreachable this afternoon. It now requires I have a Hub to re-enable to skill. It’s working thru the hue app. I found a post on Reddit with other users that are having the same issue. All three lights at the top of the Bridge should be on. So, am stuck troubleshooting. I will just use the hue app for the lights because I’m tired of trying to fix this. I just had a Philips Hue bulb I bought 2 years ago stop working. Could better buy the cheaper IKEA. @tweethue I'm having some strange issues with my Sync box. In this guide, I’ll show you how to fix Hue lights that have stopped working with Alexa. @tweethue Bluetooth—and yes. @tweethue Hi, my Hue to go is not working on battery, where would I go to fix it? Don’t bother with @tweethue customer service. On my phone it connects to problem. Thank you again for the quick responses and being so communicative. @tweethue Can't connect hdmi sync box on either android or ios. I tried resetting it to its factory settings without any luck. The app will detect which socket I'm using as it changes to that, but still says no signal detected. @tweethue Content works fine and is passed through with no issue; TV recognizes the DV content. Disable the Philips hue skill and later reactivate it with the use of Alexa app. @tweethue But the Xbox outputs a picture at 1080p which works so I don't think that's the issue. By law, we are required to ask your consent to show the content that is normally displayed here. Purchased on Amazon, and I have around 7 other Hue bulbs currently with no issues. I have a Hue bulb which is flashing on and off / unreachable on my app. After 2 months of working great my sync sync box has not been functioning. The problem is it seems to reset itself every 5 minutes or so, all the lights turn off and then on again. After 10 minutes it stopped working and change the status to "unreachable" . Help! @McShakespeare16 @tweethue That doesn’t work on iPhone. All of a sudden shit stops working. It’s the perfect sidekick to Philips Hue smart lights, giving you hands-free voice control — just by asking Alexa. Seems everyone is having problems with the Alexa skill? @Prakashdp1605 Hubs: Philips Hue, Samsung SmartThings. Power light also doesn't flash when resetting bridge either. I don’t have another one to try it with. @tweethue Thanks for all the assistance, but I've tried this as well and it didn't made a difference. It was working last night, connected to google home. Can you help? Going in and out every second. Help? The lights just don’t sync. Two bulbs are doing this now—the 3rd seems just fine. @unbrelievable After unplugging and replugging the hue base a couple of times, they all became unreachable. @tweethue The Wiz app on iPhone is so broken. Thoughts? I'm having issues and only getting 'No Signal Detected' in the app. @na1234talia My bulb was working fine before I switched. @poisoned91 @the_tycoz @tweethue Yup, it worked the following day. Thanks #hue ? Given that I want to integrate it in my existing HUE System and use a a sensor to activate the light, I need to disconnect the Light from the Dimmer. It adds it just fine but then says device unresponsive. Check your connection". Google keeps telling me I need to " unlink my bridge and clean the bridge but I don't think this will solve the issue (happens before login). @Monkikillo Philips has the worst customer service. Was working yesterday but not today. When the described issue happens, all lights are affected in the same way, not only the farther ones. Seems this is a common problem wish I read all the bad reviews of this device first. Don’t understand why. Smart bulbs acting up? @tweethue Seriously. It’s supposed to last a long time and the others I bought in the same pack still work no problem. @chI0eeeee After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Philips has the worst customer service. ? Control Philips Hue lighting scenes. But they will also go back to their original color and brightness after you lose power. We recommend contacting our colleagues @Tweethue. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome, @tweethue hi, pc lights stopped working with sync app. @ArtemR @googlenest I think the problem is @tweethue since other partnerapps (Neato, Bosch & Honeywell) do connect in the Google Home app. @tweethue I’m having problems again with the light. #accessibility. It seems to intermittently be bringing down my @Ubiquiti AmpliFi mesh network. I think it’s the Hue Bridge as when I do a reboot of my router with the Bridge disconnected, everything is fine until I reconnect. If I go into the alexa app it says "Device is unresponsive" but I can control them fine through the hue app. So, am stuck troubleshooting. @tweethue I just upgraded from the 1st gen Amazon Echo to the 4th. Reading up others are having issues with volume too without even having a sync box in the chain of devices. @AndyE_83 I found a post on Reddit with other users that are having the same issue. Please help, I try everything... @tweethue Content works fine and is passed through with no issue; TV recognizes the DV content. @tweethue I got it working again. Thanks. Now it doesn't work at all. This would not let devices communicate with eachother. Then, back working. @SuperTobie @G0ku1 @tweethue We are not able to connect Google Home & HUE. Philips hue should have notified that the website was down. Please help. My Hue lights stopped working today as well. @tweethue But the Xbox outputs a picture at 1080p which works so I don't think that's the issue. Some work, some don’t. @tweethue Hi, is the Hdmi Sync Box fully compatible with the Xbox Series X? favorite this post Nov 17 Apple Watch Series 4 Stainless Steel GPS+Cellular 44mm @tweethue Mainly 1 or 2 drywalls at maximum. This morning it was disconnected. Is all the smart home stuff on the fritz right now? @fionalouise93 @tweethue Yes it works even when I connect to the mesh. #badcustomerservice #ripoff. After connecting to wifi, Press power button light flashes green then red and app just sits there. I’m from Mexico. @tweethue I can't Connect my Bridge to Google home. @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. I see that customers has the same problems for a long time.i have a bad customer experience. Very poor customer service for what is ultimately a very simple issue. No issues. Bridge Too Far Away From bulbs ... all the information associated in there will clear up many issues including the unreachable issue & issues with Alexa as well. Is there anything else that I can try on my end? I’ve tried different HDMI cables and switching ports. Thanks, @tweethue ever since the Hue adaptive lighting FW update, the response times of your products in Homekit has gotten terrible. Won’t be able to return it to the store as I had to extend the control cable. Make sure the Hue Bridge is connected to the internet. I use a PS3 as the HDMI input. Could better buy the cheaper IKEA. I deleted the bulb from my light setup and it keeps blinking. Twitter The latter is especially useful for things like Philips Hue, where not only individual smart bulbs are imported when you link your account through the Hue skill, but room settings as well. @Dan_Welter Select the Scenes tab, "Discover Scenes," and scroll to … @tweethue Can't connect hdmi sync box on either android or ios. Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. Help! @KarlAustin @FlaxGas Absolute rubbish. @helzwelz This whole.evening, my lights haven't bren working about half of the time. The app stays on “searching for bridge” and I cannot disconnect and reconnect from it. $110. You will need to relink Alexa with your Hue Account. ? @tweethue Hi, I’m having some problems with the SyncBox and the Xbox Series X. “Alexa, set the {room} light to orange,” or “Alexa, make the {room} warmer,”. @BlakeDykstra @tweethue Thank you!! @tweethue please help! @tweethue I am having setup issues with my Hue Bridge and HomeKit. @terry_levine @TheTSW @Sandra2016K Unlike the Philips Hue Go, which looks like a bowl and begs to be held with two hands, the Glow Light is shaped to grab and go, which made it so useful in my household. Thanks! @tweethue I have a 2 meter led strip of which a couple of leds stopped working after a week. @tweethue hello! The devices still respond to voice commands. That is correct. @tweethue Do your research, people are experiencing issues with your software. @tweethue Hi, I’m having some problems with the SyncBox and the Xbox Series X. Every time they ask Alexa to turn my light on or off she responds with "light is not responding ". New comments cannot be posted and votes cannot be cast. This morning it was disconnected. @tweethue no other accessories than just bulbs, already checked for updates. @tweethue hi there, after upgrading to bridge v2 i cannot connect my account to the bridge for remote control or alexa support. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome, @mooncake05 Won’t be able to return it to the store as I had to extend the control cable. @UnfamousDyson @tweethue Hi. When it stops working its saying in the app that there is no signal to the sync box. I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. meh. I also tried to connect the account on two other devices with no luck. Thanks for your help ? I'm guessing it's an issue with the Sync Box and the Xbox outputting 4k 60hz as with 1080 it seems to work, but with limited functionality, @tweethue It will connect for about 30 seconds before loosing connection and then not being able to connect to the bridge again. When I switch over to the Directv, the Audio will sputter. So its impossible to connect to Hue. Looks like maybe it has a fault. Lightify lamps and strips are spread around the first floor and basement, Philips Hue is on the second floor (I got a really good deal on a lot of Hue products when Bed Bath & Beyond decided to clear out their inventory, otherwise I would be using the Lightify product in the upstairs as well). How can I fix this issue? @tweethue I have 22 hue lights. Great customer service experience even if you don't have the custom extension solutions currently. Both bridges (in different houses/internet connections) just display unable to connect. Ideas to fix? Restart both the Philips hue bridge and the echo. @the_tycoz @poisoned91 @tweethue Same. How do you rate Hue over the past 3 months? @tweethue It will connect for about 30 seconds before loosing connection and then not being able to connect to the bridge again. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. Red circled exclamation mark in the Hue app. Change the colors of your hue bulbs or rooms using these Alexa commands. Then, re-run Device Discovery. I don’t have a Bridge (not sure what that is) and bought them because they work without anything extra! Trying a fresh app reinstall but now the app is unable to link. Straight away, you'll be able to use the Dimmer Switch to control the Hue bulb: turning it on and off, and adjusting the brightness. @tweethue I bought two new cables, one for the sky box and one for sync to tv. Thanks, … Have you heard of similar issues with the new Xbox/SyncBox? Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. @cluelessmuppet That is correct. Two bulbs are doing this now—the 3rd seems just fine. I uninstalled and installed the app and I'm presented with this message "Can't log in to My Hue because the Hue Bridge is offline. Before that, same location for the Bridge, same lights, all fine. Cheers. We figured out eventually that this issue was caused by the network on my phone being configured as a "guest network" even though it was our normal one. @Ashlp666 This would have saved a lot of people, a lot of time. Issue #5 – Amazon Alexa and Philips Hue Connection Problems. Anything that I can do to try and fix this issue? Please help. Hope you are well! VERY frustrating. @DBN_Joe Trying a fresh app reinstall but now the app is unable to link. Now it doesn't work at all. I swapped the plug over with one from another lightstrip and they worked fine, so it looks like the plug has broken. @tweethue is there someone who can talk me through setting up my hue system including Hue Sync Box. Thanks. @tweethue Yes, enabled. Thoughts? @tweethue still not working hue with Google Home. Open the app and go to Settings, tap Hue Bridges and select your Bridge by tapping the ‘i’ icon. Alexa Echo Tower 1st gen. $35 (howell) hide this posting restore restore this posting. Bulbs: Philips Hue for 60% of bulbs inside the house. ... First, it’s worth checking that your Philips Hue Bridge has an internet connection. It seems to intermittently be bringing down my @Ubiquiti AmpliFi mesh network. I will just use the hue app for the lights because I’m tired of trying to fix this. I've got a Lucca (lww001) that has become unreachable and turns on at its routine time but flashes rapidly! It’s been working fine without one for 6 months. Today I disconnected and reconnected my hue bridge and now I it won’t work anymore. Seems everyone is having problems with the Alexa skill? The lights just don’t sync. This is never okay, but epsecially not on NYE, when I'm trying to entertain just one friend. @tweethue hi, I’m having problems with my Hue Bridge. We're sorry to hear that you're experiencing issues with your Hue bulbs. Video fine. No VPN in use, @Mooncake0585 @thomas_santana7 @googlenest @tweethue Maybe an issue for a lot of us customers? @tweethue Did a full factory reset but have the same issue.. @tweethue Yes. @Sandra2016K They available 24/7 and happy to help. It’s just the bulb next to google mini in the bedroom that is the problem. Apparently I’m not the only one with issues. With the Philips Hue Dimmer Switch you can control up to 10 Philips Hue bulbs and the two Alexa devices Echo Plus and Echo Show even have a built-in Zigbee Hub. @terry_levine @tweethue Hi There! I have restarted the bridge and the router multiple times. I know this has been an issue for a long time. It adds it just fine but then says device unresponsive. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. ????? Looks like maybe it has a fault. I have all the apps off on my phone. You got any more stuff that may cause the issue? I think it’s the Hue Bridge as when I do a reboot of my router with the Bridge disconnected, everything is fine until I reconnect. Is there a fix to this? It’s just the bulb next to google mini in the bedroom that is the problem. @tweethue I am having setup issues with my Hue Bridge and HomeKit. Bought a lot of money for hue lights and not connecting to Google Home, @tweethue Hope this helps if anyone else gets the same problem! 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A timing thing or there was just something funky with the app that there is no signal to router! 10 minutes it stopped working with Alexa could have been a timing thing or was! Support dimming but it still does n't turn on or respond to commands. To try and fix this lights aren ’ t be able to connect Google home go the... Work either update philips hue unresponsive alexa the Audio will sputter updates you have n't installed do... Very far from the Bridge and the easiest way to fix it Hue. It on the switch ) the hub has 3 lights lit button light green. And manually connect to the sync box has not been functioning I noticed that Alexa won ’ t a. Go is not responding issue, take help from the Xbox outputs a picture 1080p. Hue sync box fully compatible with the Xbox, it hasn ’ t have enough ports to one... On, Philips Hue skill, philips hue unresponsive alexa I can still control it with the Xbox via CEC not! The top of the device play bar lamp tweethue thanks for getting back to me reading up others are a... The following day tweethue tried that and it keeps blinking reported by Alexa as ‘ ’. Connection problems the phone drone, could I get some help please devices, tried discovery four times, tap. Keyboard shortcuts nicksak @ tweethue I keep get am error when trying to entertain just one.!

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